Estimated Delivery Times & Rates

Order Processing & Dispatch

All lighting orders are inspected, verified, and safely packed with reinforced cushioning. Please allow 1 – 3 business days for our warehouse team to process your order prior to dispatch.

Please note that orders placed on weekends or public holidays will be processed on the following business day.

Order Tracking

Once your package has been shipped, you will receive an automated shipping confirmation email containing your tracking number and a link to monitor your delivery status live.

Please allow 24 – 48 hours for tracking information to update on the carrier system after dispatch.

Protective Packaging & Damaged Items

Due to the delicate nature of ceramic, glass, and wooden lamp bases, we enforce high protective packaging standards to ensure safe transit.

If your package arrives damaged or broken during transit, please contact us within 48 hours of delivery at service@warmlightnest.com with:

• Your Order Number
• Clear photos or a short video showing the damaged item and outer packaging box

We will arrange a free replacement or full refund immediately after verification.

Customs, Duties & Taxes

For orders shipped to the United States, United Kingdom, and European Union countries, applicable taxes are calculated and displayed at checkout.

For other international destinations, import duties, tariffs, or local VAT taxes may be assessed by your local customs office upon arrival. These charges remain the responsibility of the recipient.

Address Modifications

Please double-check your shipping address prior to placing your order. If you need to make corrections, please email us within 12 hours at service@warmlightnest.com. Once an order has been dispatched, we cannot modify the delivery address.