Return Eligibility

To qualify for a standard return, your item must meet the following criteria:

• Returned within 30 calendar days from the date of delivery.
• Item must be unused, uninstalled, and in its original, brand-new condition.
• Must include all original inner protective foam, boxes, power cords, and accessory parts.
• Proof of purchase (order number or email confirmation) is required.

Damaged or Broken Items During Transit

Because ceramic, glass, and wooden lamp bases require extra care during shipping, items can occasionally suffer damage in transit.

If your lighting order arrives damaged or non-functional, please contact us within 48 hours of delivery at service@warmlightnest.com with:

• Your Order Number
• Clear photos or a short video showing the damage to the product and the original outer box

Once verified, we will send a free replacement unit immediately without requiring you to return the broken glass or ceramic pieces.

How to Initiate a Return

Return Shipping Fees

For standard returns (e.g., change of mind, style preference), customers are responsible for covering the return shipping fee. Initial shipping fees are non-refundable.

If the return is due to our error, a manufacturing defect, or shipping damage, Warmlightnest will cover all return shipping and replacement costs.

Non-Returnable Items

The following items cannot be returned or refunded:

• Clearance items or merchandise marked as "Final Sale".
• Lamp bases that have been wired, installed, altered, or damaged during customer assembly.
• Gift cards or promotional voucher codes.

Refund Processing

Once your returned item is received and inspected at our warehouse facility, we will notify you via email regarding the approval status of your refund.

Upon approval, your refund will be processed immediately back to your original payment method within 3 – 5 business days.